Working with Others
Working with Others
| Course | Timings | Content | Evaluation Method |
Resources/ location |
References to syllabus |
|---|---|---|---|---|---|
| (VWD) Valuing and Welcoming Difference | 3 hours | To inform the candidates the business case for diversity and outline the potential consequences | Group participation | Download (PPT 409 KB) |
2.3.6 |
| Question & Answers | |||||
| The Ride | 7 hours | Are we providing a comfortable ride? A customer care course | Interactive | Download (PPT 5.7 MB) |
2.1.5 |
| Question & Answers | |||||
| Conflict Training | 1 hour | Identifies ways of managing conflict | Question & Answers | 2.3.3 | |
| Stress Training | Question & Answers | 2.3.3 | |||
| Passengers Comfort and Safety | 1 hour | Ability to ensure passenger comfort and safety | Share personal experiences | Download (PPT 1.1 MB) Course Layout and Notes |
2.1.5 |
| Question & Answers | |||||
| Customer Care | 4 hours | A overview of customer care requirements | Questions and Answers | Download (PPT 777 KB) Course Layout + Notes |
2.3.6 |
Health safety & security
| Course | Timings | Content | Evaluation Method |
Resources/ location |
References to syllabus |
|---|---|---|---|---|---|
| Risk Managment / Awareness | 3 hours | Raising the awareness of risk, hazard perceptions and accident reduction | Interactive | Download (PPT 143 KB) Download (XLS 143 KB) |
2.3.1 |
| Question & Answers | |||||
| Disability and Equality Training | 3 hours | Overview of Disability and Equality | Interactive | Download (PPT 303 KB) |
2.2.3 |
| Question & Answers | |||||
| DDA Awareness | 1 hour | Interactive course on disability awareness | Interactive | 2.2.3 | |
| Question & Answers | |||||
| Basic Health & Safety | 7 hours | Overview of the basics of Company Health & Safety | Question & Answers, Handout | Download (PPT 790 KB) |
2.3.1 |
| CCTV | Question & Answers | ||||
| Fire | 1 hour | Raising the awareness of fire and the evacuation procedure | Questions and answers | Download (PPT 392 KB) Course Layout & Notes |
2.3.1 2.1.1 |
| Passenger comfort & safety | 1 hour | Ability to ensure passenger comfort and safety | Share personal experiences | Download (PPT 1.1 MB) Course Layout and Notes |
2.1.5 |
| Question & Answers |
Driving skills
| Course | Timings | Content | Evaluation Method |
Resources/ location |
References to syllabus |
|---|---|---|---|---|---|
| Highway code and Theory test | 1 hour | Better understanding of the highway codes | Test/Quiz | Download (PPT 0.7 KB) |
2.2.1 |
| Eco Driving | 1 hour | Understand the implications of increasing fuel costs | Questions & Answers | Download (PPT 913 KB) Course Layout (PDF 16.5 KB) Reference materials (Word 323 KB) |
2.1.3 |
| Impact of Speed | 2 hours | To make drivers aware of the risk of the road and accidents at work | Questions & Answers | 2.3.1 | |
| Vehicle Mechanics - Braking | 1 hour | Understanding the braking system of vehicles | Questions & Answers | Download (PDF 1.69 MB) Course Layout & Notes |
2.1.2 |
| Vehicle Mechanics -Transmission | 1 hour | Understanding the transmission systems of vehicles | Questions & Answers | Download (PPT 2.1 KB) Course Layout & Notes |
2.1.1 |
| First Use Inspections | Question & Answers | ||||
| Motorway Driving | 1 hour | A greater understanding of motorway driving | Question & Answers | ||
| Risk Awareness | 1 hour | Raising the awareness of risk, hazard perceptions and accident reduction | Question & Answers | Download (PPT 363 KB) Course Layout & Notes |
2.3.1 |
| Hazard Perception | 2 hours | Introduction to hazard perception | Question & Answers | Download (PPT 551 KB) |
2.3.1 |
| Impaired Driver | 1 hour | Evaluate the dangers of the impaired driver | Download (PPT 1.94 MB) Course Layout & Notes |
2.3.4 | |
| Passenger comfort & safety | 1 hour | Ability to ensure passenger comfort and safety | Question & Answers | Download (PPT 1.1 MB) Course Layout & Notes |
2.1.5 |
| Defensive Driving | 4 hours | Introduction to defensive driving | Question & Answers | Download (PPT 1.2 MB) |
|
| Unintended Acceleration | 45 minutes | Information on the dangers of unintended acceleration and wrong-footing | Question & Answers | Download (PPT 216 KB) Course Layout & notes (XLS 21 KB) |
2.3.1 |
Bus industry
| Course | Timings | Content | Evaluation Method |
Resources/ location |
References to syllabus |
|---|---|---|---|---|---|
| Introduction to CPC | 15 mins | A short overview outlining the background to the CPC | Download (PPT 0.1 KB) |
||
| UK Bus Industry | An outline of the bus industry in the UK | ||||
| Arriva Today | Update on what is happening in the Arriva Group | Download (PPT 1.0 MB) |
|||
| London Today | Update on what is happening in Arriva London and the London bus industry | Download (PPT 302 KB) |
|||
| Role of VOSA | Outlines the role & responsibility of VOSA | ||||
Operating in service
| Course | Timings | Content | Evaluation Method |
Resources/ location |
References to syllabus |
|---|---|---|---|---|---|
| Drivers Responsibility | 3 hours | Overview of drivers responsibilities | Question & Answers | Download (PPT 1.0 MB) |
2.2.1 |
| Children on Buses | 3 hours | Overview of carrying children on buses | Download (PPT 582 KB) |
2.3.6 | |
| Drivers Hours EEC | 7 hours | Overview of EU drivers hours regulation | Question & Answers | Download (PPT 1.6 MB) |
2.2.1 |
| Drivers Hours Domestic | 2- 3 hours | Overview of Domestic drivers hours regulation | Question & Answers |
Download (PPT 498 KB) |
2.2.1 |
| Digital Tachograph | 2- 3 hours | Overview of digital tachograph | Question & Answers | 2.2.1 | |
| PCV Regulations / Drivers Responsibility | 1 hour | Overview of PSV regulations | Question & Answers | Download PSV Regs (1) (PDF 1.6 MB) Download PSV Regs (2) (PDF 303 KB) Course Layout & Notes |
2.2.1 |
| Passengers Comfort and Safety | 1 hour | Ability to ensure passenger comfort and safety | Question & Answers | Download (PPT 1.1 MB) Course Layout & Notes |
2.1.5 |
| Accident and Breakdown Procedure | 3 hours | Understand the accident and breakdown procedure, also covers fire and evacuation | Question & Answers | Download (PPT 915 KB) Download Course Layout & notes (DOC 118 KB) |
2.3.5 |
| Incident Report Writing | 2 hours minimum | Accurate completion incident report forms | Question & Answers | Download
(PPT 5.9 MB) Course Layout & Notes |
|
Supporting documents & templates
| Course | Timings | Content | Evaluation Method |
Resources/ location |
References to syllabus |
|---|---|---|---|---|---|
| Attendance certificate | Certificate template to complete and print | Download (DOC 588 KB) |
|||
| Certificates for Driver Passport (small) | Certificate template to complete and print to fit into CPC passport | Download (DOC 210 KB) |
|||
| Course Evaluation form | Template form | Download (XLS 26 KB) |
|||
| Course feedback form | Template form | Download (XLS 18 KB) |
|||
| Guide to the CPC | The JAUPT guide with all appendices and template forms | Download (DOC 2.8 MB) |
|||
| Ice Breakers | Warm-up and ice breaker exercises | Download (DOC 560 KB) |
|||
This page includes links to documents in Portable Document File (PDF) format. To read PDF documents you may need to download the free Adobe Acrobat Reader. For PDF accessibility help, visit Access Adobe. These links will open in a new browser window.
